Monitoring Deliveries

After submitting your release, you’ll want to track its progress to streaming platforms. This guide shows you how to monitor deliveries and what to do if issues arise.

Where to Check Delivery Status

From Your Releases List

1. Go to Catalogue > My Releases.
2. Look at the status column for each release.
3. Click a release to see detailed delivery information.

From the Distribution Page

For a comprehensive view of all deliveries:

1. Go to Distribution from the main menu
2. Click the Distribution All tab
3. View all pending and recent deliveries across all releases

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Understanding delivery status

LabelGrid shows two kinds of status: one for the release as a whole, and one for each store it goes to.

Release status

The Status column in Catalogue > My Releases gives each release one status. Hover it, or select the ? next to it, to read what it means.

Status	What it means
Ready to submit	Every check passed. You can submit the release now.
Fixes needed	Some checks didn’t pass yet. Fix them and the release is ready to submit.
Changes needed	Your reviewer asked for changes. Open the release to see what to update.
Rejected	Your reviewer turned down this submission. Open the release to read why.
Awaiting your confirmation	We need you to confirm something before the release can go out.
In review	We’re checking the release. There’s nothing for you to do right now.
Distributing	The release is approved and on its way to the stores.
Partially delivered	The release reached some stores but not the others yet.
Live	The release has been delivered to the stores.
Takedown in progress	You asked for a takedown and it’s still being carried out.
Taken down	The release has been taken down from the stores.

Store status

Open a release and select the Delivery tab to see every store it’s going to. Each row has a Status tag.

Status	What it means
Complete	The store accepted the delivery. If the Operation column says Takedown, the takedown went through.
Imported	LabelGrid counts this delivery as already done, the same as Complete.
Processing, Transcoding, Batched, Batched Init, Batched Processing	The delivery is being prepared and sent to the store right now.
Pending Review, Scheduled, Ok To Send, Ready To Batch	The delivery is lined up and hasn’t started yet.
On Hold, Paused, Awaiting License	The delivery is on hold and won’t move on by itself.
Delayed	The delivery is taking longer than usual. We’re looking into it and will contact you if we need anything from you. Hover the tag to read more.
Not Approved	The release wasn’t approved for delivery to this store. This comes from LabelGrid, not the store: for example, the release was rejected in review, distribution is locked on your account, or the release has no front cover artwork. Check your release page for review feedback, or contact support.
Skipped	LabelGrid didn’t send the release to this store. Hover the tag to read why.
Ineligible	This store doesn’t accept the release.
Cancelled	This delivery was stopped before it went out, often because a newer delivery or takedown for the same store replaced it. It shows in italics with a line through it. Hover the tag to read why.

Complete isn’t the same as playable

Complete means the store accepted the delivery. The store still has to process it, and if your release date is in the future, it holds the release until then. Check the store itself to confirm it’s playable.

Tip

A store can appear more than once on the Delivery tab. Every delivery and takedown gets its own row, newest first, so an older Cancelled row next to a newer Complete one is normal.

On older deliveries you might also see Delivered, Live or Ready in the store list. These mean the same as Complete.

Understanding skipped and ineligible

Skipped and Ineligible are final. LabelGrid doesn’t retry them on its own. The one exception: deliveries skipped because your subscription lapsed pick up again once your subscription is active.

• Ineligible: that store doesn’t accept this release. The reason can be the genre, the language, or the AI usage not being supported by that store.
• Skipped: LabelGrid didn’t send this delivery. Reasons include a store restriction (for example genre), a store you haven’t opted into, a missing UPC, a takedown on the release, or a paused or lapsed subscription. Hover the Skipped tag to read the reason.

Waiting longer than expected?

If a store sits on Pending Review, Ready To Batch, On Hold, Paused or Awaiting License well past its expected window, contact support and we’ll check the delivery and send it again if needed. A Delayed delivery is one we’re already looking into, and we’ll contact you if we need anything from you.

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The Delivery Timeline

Understanding typical timelines helps set expectations.

After Approval

Hour 0     → Approved
Hours 1-24 → Sent to each store
Days 1-3   → Most stores show Complete
Days 2+    → Major platforms go live
Days 5-14  → Specialist platforms go live

Platform-Specific Timelines

Platform	Typical platform processing time
Spotify	Up to 5 business days
Apple Music	1-3 business days
Amazon Music	Within 24 hours (per Amazon)
YouTube Music	Up to 48 hours (per YouTube)
TikTok	A few days
Instagram/Facebook	Up to 2 weeks
Deezer	2-5 business days
TIDAL	No published window
Beatport	3-7 business days
SoundCloud	1-3 business days

On YouTube Music, the artist’s Topic channel can take longer than this to link up.

For Deezer, the 2-5 business days count from LabelGrid’s delivery. Deezer’s own guidance of about 2 weeks counts from when you submit, so submit at least 2 weeks ahead.

Caution

These timelines assume your release date has arrived. If your release date is in the future, platforms will hold the content until that date.

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Viewing detailed delivery information

To see delivery details for a release:

1. Go to Catalogue > My Releases.
2. Click on your release.
3. Select the Delivery tab.

Information shown

For each store, you’ll see:

Column	Description
Store	The store or platform, with its logo
First delivery date	When this delivery was created
Territory	The country the store covers, or Worldwide
Operation	Ingestion for a delivery, Takedown for a takedown
Status	Where the delivery is now, as described in the store status table above

Select View queue on a row to open that store’s deliveries for this release in the distribution queue, or View distribution queue at the top to see all of them.

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Delivery Notifications

Stay informed without constantly checking the dashboard.

Email Notifications

LabelGrid emails you when:

• Your release passes review and is scheduled for distribution
• Your release needs changes before it can be distributed
• Your release is rejected
• A direct upload to SoundCloud, YouTube or Bandcamp completes or fails, or one of those accounts needs reconnecting

There’s no email when a store accepts a delivery or when your release goes live. Check the Delivery tab for that.

Configuring Notifications

1. Open the avatar menu in the top-right and click My Account.
2. In the side menu, click Notifications.
3. In the Email Preferences card, choose whether to receive tips on how to use LabelGrid and LabelGrid news and feature updates, or select Unsubscribe from all emails.
4. Click Submit.

Note

The Notifications page has no separate settings for individual delivery events, such as a release going live or a delivery error.

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When Something’s Wrong

Sometimes deliveries don’t go as planned. Here’s how to identify and address issues.

Red Flags to Watch For

Symptom	Possible Cause
A store shows Delayed	We’re already looking into the delivery
A store stuck on On Hold for days	The delivery needs a check from our team
A store shows Not Approved	The release wasn’t approved for delivery. Check your release page for review feedback
Some stores Complete, others not	Platform-specific requirements
Past release date, still not live	Processing delay or error

Common Delivery Errors

The Delivery tab doesn’t show a store’s own error message. When a delivery runs into a problem, that store’s status shows Delayed (or Not Approved if the release wasn’t approved for delivery). Hover over a Delayed tag and you’ll see that we’re looking into it and will contact you if we need anything from you. The causes below are the usual ones, so you know what we might ask you to change.

Duplicate Content

What it means: The platform believes this content already exists.

Possible causes:

• Same ISRC used for a different track
• Release was previously distributed by another distributor
• Platform confusion with similar content

How to fix:

1. Check if the content is actually already on the platform
2. If it’s from another distributor, request a transfer
3. Contact support if neither applies

Invalid Metadata

What it means: Something in your release information doesn’t meet platform requirements.

Possible causes:

• Special characters not supported
• Field exceeds character limit
• Required field missing or malformed

How to fix:

1. Wait for us to tell you which field needs changing, or contact support to ask
2. Check that field for formatting issues
3. Update and resubmit

Technical Error

What it means: A temporary technical issue occurred.

Possible causes:

• Platform API issue
• Network problem during delivery
• Temporary service disruption

What to do:

1. Wait 24-48 hours - often resolves automatically
2. If persists, contact support

Content Policy Rejection

What it means: The platform flagged potential policy issues.

Possible causes:

• Copyright concern
• Content guideline violation
• Artwork compliance issue

How to fix:

1. Contact support to find out what the store flagged
2. Ensure you have rights to all content
3. Check artwork against platform guidelines
4. Tell support if you believe the store got it wrong

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Troubleshooting Common Situations

My release is live on some platforms but not others

This is normal. Different platforms process at different speeds.

When to be concerned:

• If it’s been more than 7 days for major platforms
• If it’s been more than 14 days for any platform

What to do:

1. Check the specific platform’s status in your dashboard
2. Look for any store showing Delayed, and hover over the tag for details
3. If nothing shows Delayed and it’s just slow, wait a few more days
4. Contact support if still missing after expected timeframe

My release date passed but it’s not live

Check these things:

1. Approval status - Was the release approved before the date?
2. Delivery status - Does each store show Complete on the Delivery tab?
3. Platform processing - Some platforms are slower
4. Time zones - Releases typically go live at midnight in each territory

If every store shows Complete but the release isn’t live yet:

• Platforms may be processing
• Wait 24-48 hours after release date
• Check by searching on the platform directly

I need to fix something on a delivered release

What you can change:

• Minor metadata corrections (titles, credits)
• Adding outlets that weren’t originally selected

What requires a new release:

• Changing audio files
• Significantly changing artwork
• Adding/removing tracks

How to make corrections:

1. Contact support with the specific changes needed
2. Some changes can be made without pulling the release
3. Larger changes may require takedown and resubmission

One store is stuck while others are fine

Platform-specific issues:

1. Check that store’s status on the Delivery tab
2. That platform may have stricter requirements
3. The content may already exist on that specific platform

Resolution:

1. Give it until the end of that platform’s usual processing time
2. Contact support and name the store. We can redeliver to just that store.

Delivery to each store runs and is re-queued independently, so a temporary problem on one store is fixed by redelivering to only that store. A redelivery requires a prior successful delivery to that store.

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Monitoring Best Practices

Daily Checks (During Delivery)

• Check overall release status
• Review any error notifications
• Note which platforms have delivered

After Going Live

• Verify the release is searchable on major platforms
• Check that all tracks appear correctly
• Confirm artwork displays properly
• Test links work correctly

What to Document

If you need to contact support, have this ready:

• Release title and catalog number
• Which platforms have issues
• The status each affected store shows (for example Delayed)
• Screenshots of the delivery status

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Using the distribution queue

The distribution queue shows deliveries and takedowns, one row per job. When you open it from a release, it’s filtered to that release. Select Clear All to show every release.

Opening it

1. Open your release.
2. Select the Delivery tab.
3. Select View distribution queue, or View queue on a single store’s row. The queue opens filtered to this release.

What it shows

Each row shows a Type tag (for example TAKEDOWN or NEW RELEASE), the store under Destination, the release, its Label, its Created and Updated times, and its Status. The statuses are the same as on the Delivery tab.

This is useful when:

• Checking when a delivery last changed
• Seeing whether a store has more than one delivery for the same release
• Providing information to support

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Expediting Deliveries

Can Deliveries Be Rushed?

Generally, no. Delivery times depend on:

• Platform processing speeds (outside LabelGrid’s control)
• Queue positions
• Technical processing requirements

What You Can Control

• Submit early - The most reliable way to ensure timely delivery
• Clean metadata - Reduces processing delays
• Proper formats - Avoids rejection and resubmission

If You’re in a Bind

Contact support if you have:

• A genuine emergency (news-related release, etc.)
• A delayed delivery with no explanation
• An error you can’t resolve

Support may be able to:

• Investigate specific platform issues
• Prioritize redelivery attempts
• Provide estimated resolution times

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Next Steps

• Store Links - Find and share links to your live release
• Distribution Lead Times - Plan future releases better
• Distributing a Release - Review the submission process

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Having delivery issues? Contact our support team with your release details and we’ll investigate.