Account Access and Status

If you can’t get into LabelGrid the way you normally do, the screen you’re seeing usually tells you what’s going on. Use the table below to find your situation and the quickest way to fix it.

What you’re seeing — and what to do

What you see	Why it’s happening	What to do
A full-page “Subscription Expired” card (“Your plan has expired…”)	Your subscription is Expired or past due, or your plan has no valid paid-through date.	Renew your plan or update your payment method on the Subscription page — see the Payment issues and Payment methods sections. Even while expired, you can still reach My Account to update your bank account, tax information, and other account details, and to download royalties you’re owed.
An “Account locked” message reading “Your account has been locked. Please contact support.” and you’re signed out	Your account has been suspended pending review of an account-standing or policy matter.	Contact support — they’ll explain what’s needed to restore access.

Subscription Expired

The “Subscription Expired” screen appears when your subscription is Expired, past due, or your plan has no valid paid-through date. To get back in, renew your plan or update your payment method.

Even while your plan shows as expired, My Account stays reachable — you can still update your bank account, tax information, and other account details, and download any royalties you’re owed.

For the renewal steps, payment troubleshooting, and how cancellation affects access, see Subscription and Billing.

Account locked

If you see “Your account has been locked. Please contact support.” and you’re signed out, your account has been suspended pending review of an account-standing or policy matter. You won’t see a specific reason on screen.

Contact support and the team will let you know what’s required to restore access.

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Need help?

If you’re not sure which situation applies to you, contact our support team and we’ll help you get back in.