Subscription and Billing

Manage your LabelGrid subscription, payment methods, and billing history from your account settings.

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Accessing your subscription

There are two ways to access your subscription settings:

Quick access:

1. Click your profile icon in the top-right corner
2. Select Subscription from the menu

From My Account:

1. Click your profile icon in the top-right corner
2. Select My Account
3. Click Plans & Payment History in the sidebar

Both paths take you to the same subscription dashboard, which displays your current plan, usage, payment methods, and billing history.

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Your subscription dashboard

The subscription page shows:

• Current Plan - Your active plan with pricing and features
• Plan Usage - How much of your plan limits you’re using
• Payment Methods - Your saved credit/debit cards
• Billing History - Past transactions and payments

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Understanding plans

LabelGrid offers several subscription tiers designed for different needs:

Solo Plan

Best for individual artists with a smaller catalog.

Basic Plan

Ideal for growing artists or small labels with moderate release schedules.

Pro Plan

Designed for established labels and artists with larger catalogs and frequent releases.

Custom Plan

For labels with enterprise needs. Contact our team to discuss custom pricing and features.

Each plan includes:

• A set number of active tracks and active labels (see understanding your plan limits below)
• Distribution to all major streaming platforms
• Access to royalty reports and analytics
• WordPress plugin (LabelGrid Gate) — automatic catalog sync from LabelGrid to your website

View full pricing details

For detailed pricing and feature comparisons, visit our pricing page.

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Viewing your current plan

Your current plan card shows:

• Plan name and icon - Your active subscription tier
• Subscription price - Your recurring charge amount
• Add-ons - Any optional extras on your subscription, such as additional-label packs or DDEX import on API plans. Add-ons are available on API plans — contact support to add them. On standard plans, upgrade to raise your label or track allowance.
• Account balance - Credits or amounts due
• Next billing amount - What you’ll be charged next cycle
• Next billing date - When your next payment is due

Click Manage Subscription to change your plan or view all available options.

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Changing your plan

Upgrading your plan

1. Click Manage Subscription on your current plan card
2. Review available plans and their features
3. Click Choose [Plan Name] Plan on your desired plan
4. Review the pricing and confirm your selection
5. Your new plan takes effect immediately

When you upgrade:

• You’ll be charged the prorated difference for the current billing period
• New features are available immediately
• Your billing cycle remains the same

Downgrading your plan

Before downgrading, ensure your catalog fits within the new plan’s limits:

1. Click Manage Subscription
2. Select a lower-tier plan
3. If eligible, confirm the change

Catalog size restrictions

You cannot downgrade to a plan if your active tracks or labels exceed that plan’s limits. The button will show “Not Available - Catalog size too big for this plan” if your active catalog is too large.

When a downgrade takes effect: Downgrades apply at your next renewal date. You keep your current plan’s features and limits until then, and a mid-cycle downgrade is not refunded or credited for the unused time. If you need to reduce your active catalog to fit a lower plan, do that before the downgrade so the new limits aren’t exceeded.

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Free trial

All standard plans — Solo, Basic, Pro, Custom, and GATE — include a free 7-day trial so you can explore LabelGrid before committing.

What’s included in the trial

• Full dashboard access — Browse the platform, set up your profile, create artist profiles, and explore features
• No charge for 7 days — Your credit card is required at signup but won’t be charged until the trial ends

What’s not available during the trial

• Content submission and distribution — You cannot submit releases for distribution during the trial period. Distribution becomes available once your paid subscription begins.

When the trial ends

After 7 days, your trial automatically converts to a paid subscription and your payment method is charged. If you decide LabelGrid isn’t for you, simply cancel before the trial ends and you won’t be charged.

Ending your trial early

If you want full access immediately:

1. Go to Subscription
2. Click Start My Subscription in the trial notice
3. Confirm to begin your full subscription
4. Your payment method is charged immediately

API plans

API plans do not include a free trial. If you’re signing up for an API plan, billing begins immediately.

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Payment methods

LabelGrid accepts credit and debit cards for subscription payments.

Adding a payment method

1. Go to Subscription
2. In the Payment Methods section, click to add a new card
3. Enter your card details:
   • Card number
   • Expiration date
   • CVV/Security code
   • Billing address
4. Click Save to add the card

Setting a default payment method

Your default payment method is used for all automatic subscription charges. To change it:

1. Add a new payment method
2. Select it as your default
3. Future charges will use this method

Removing a payment method

1. Go to Payment Methods
2. Click the remove option on the card you want to delete
3. Confirm the removal

Note

You must have at least one payment method on file while your subscription is active.

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Billing history

View your complete payment history in the Billing History section.

Transaction details

Each transaction shows:

Column	Description
Date	When the transaction occurred
Status	Payment status (settled, pending, failed)
Description	What the charge was for
Transaction ID	Unique identifier for the payment
Amount	Amount charged

Loading your history

Click Load History to retrieve your past transactions. Transactions are color-coded:

• Green - Successfully settled payments
• Yellow - Pending or processing payments

Downloading PDF receipts

You can download a PDF receipt for any settled subscription payment directly from your billing history.

1. Click Load History to load your transactions
2. Find the payment you need a receipt for
3. Click the Download Receipt button on that transaction row
4. A PDF receipt is downloaded to your device

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Plan usage

The Plan Usage section shows how much of your plan limits you’re currently using:

• Active tracks - Number of active tracks vs. your plan’s track limit
• Active labels - Number of active labels vs. your plan’s label limit

Click Refresh to update your usage statistics.

Understanding your plan limits

Your plan limits are based on active tracks and labels — not your total catalog.

Active tracks are all tracks in releases that are distributed to at least one streaming platform (DSP). Tracks in draft or pending releases that haven’t been distributed do not count toward your limit. Tracks in releases that have been fully taken down from all DSPs also do not count — but if a release is still live on even one DSP, its tracks count.

Active tracks are counted by unique ISRC (International Standard Recording Code). If the same ISRC appears across multiple releases — for example, a track released as a single and also included in a compilation album — it counts as one active track, not two.

Active labels are all record labels that have at least one active (distributed) release. Labels with no distributed releases do not count toward your label limit.

Example

If you have 50 tracks across 10 distributed releases, and another 20 tracks in draft releases that haven’t been distributed yet, only the 50 distributed tracks count toward your track limit. And if 5 of those 50 tracks share ISRCs with tracks in other distributed releases (e.g., the same track appears on both a single and a compilation), those are counted only once each — so your active track count would be 45, not 50.

Note

If you’re approaching your plan’s limits, consider upgrading your plan for higher track and label allowances. Visit our pricing page to compare plans.

For a fuller explanation of what counts toward your limits and how to free up space, see Release & catalog limits.

Exceeding your plan limits

What happens when you reach your track limit depends on your plan:

• Pro and Custom plans can go over their included track count. Extra active tracks are billed automatically at a per-track yearly rate — you don’t need to upgrade to add capacity. See the pricing page for the current per-track overage rate on each plan.
• Solo and Basic plans do not have automatic overage. To add capacity on these plans, upgrade to a higher tier.

Label limits work the same way across plans: to raise your label allowance, upgrade your plan (additional-label capacity is available on API plans — contact support to discuss).

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LabelGrid GATE Plan

LabelGrid GATE is a limited plan designed specifically for users who want to use the WordPress plugin (LabelGrid Gate) without distribution.

What GATE includes

• Create and manage releases - Build your catalog within LabelGrid
• WordPress catalog sync - Your release catalog is automatically exported from LabelGrid to your WordPress website (synced twice daily). LabelGrid is the source of truth; WordPress receives the synced data.
• Pre-save campaigns - Create pre-save campaigns for your releases
• No distribution - GATE does not include distribution to streaming platforms

Who GATE is for

GATE is ideal if you:

• Already distribute through another service
• Want your release catalog automatically synced from LabelGrid to your WordPress site
• Want to run pre-save campaigns for releases distributed elsewhere

For GATE pricing, visit our pricing page.

Need distribution?

If you want to distribute your music to streaming platforms, choose a Solo, Basic, Pro, or Custom plan instead. These plans include both distribution and WordPress integration features.

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Canceling your subscription

If you need to close your account:

1. Go to Subscription
2. Click Manage Subscription
3. Scroll to Cancel My Membership
4. Click Cancel Membership
5. Complete the cancellation survey
6. Confirm your cancellation

What happens when you cancel

• Your subscription stops renewing at the end of the current billing period.
• You keep access through your paid-through date. Until that date you keep full access to your dashboard, and you can view, download, and export your royalty statements for the entire remaining paid period.
• Your distributed releases stay live during that period. Only new releases and distribution are gated once you cancel — you can’t submit new releases for distribution, but your existing releases stay on streaming platforms and your reporting remains available through your paid-through date.
• What happens after the paid period. If your subscription lapses or expires for more than 60 days without renewal — or if it ends for non-payment — LabelGrid may withdraw your content from streaming platforms and suspend your account. To keep your music live, renew before that point. If you only need to keep your catalog and reporting (without distribution), consider downgrading instead of canceling.

Still within your paid dates but seeing errors?

Some plan-gated features may show access errors after you cancel. If you hit a “Subscription Expired” screen or repeated errors while you’re still within your paid dates, contact support and we’ll sort it out.

Before canceling

Make sure to download any royalty reports or data you need before your access ends. Consider downgrading to a lower plan instead if you want to maintain access.

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Payment issues

Failed payments

If a payment fails:

1. A Payment Retry notice appears on your subscription page
2. Update your payment method with valid card details
3. The system will retry the charge
4. Contact support if issues persist

Common payment issues

Issue	Solution
Card declined	Try a different card or contact your bank
Expired card	Update with a new card
Insufficient funds	Ensure funds are available, then retry
Invalid details	Double-check card number and expiration

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Frequently asked questions

When am I charged?

Subscriptions are billed annually. You’re charged on the same date each year based on when you started your subscription.

Will I be charged again automatically?

Yes. Your plan renews automatically each year on your renewal date using your default payment method. To stop auto-renewal, cancel before your renewal date — your access continues until the end of the paid period.

Can I get a refund?

Subscriptions are annual, upfront commitments. Per our Terms of Service, if you cancel voluntarily you are not refunded for the remainder of your paid period — instead, your access and your distributed releases continue through your paid-through date (see What happens when you cancel).

The exception is a billing problem on our side — for example a confirmed duplicate charge or a charge you didn’t authorize. If you think you were charged in error, contact support with the transaction details and we’ll review it.

If a charge already has an open bank dispute or chargeback, we can’t process any refund until that dispute is withdrawn — please withdraw it with your bank first so we can resolve it directly with you.

What share of my royalties do I keep?

Your plan determines how much of your streaming and download royalties you keep — higher plans keep a larger share. For how royalty share and distribution fees work, see Your royalty share.

How do I update my billing address?

Update your billing address when adding or editing a payment method.

What currency are charges in?

All charges are in USD (United States Dollars).

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Need help?

Questions about billing or your subscription? Contact our support team.